Returns & Cancellations

Cancelling your order

If you wish to cancel your order prior to dispatch, please also email sales@williamedwards.co.uk detailing your name and order number. We will advise upon receipt if we have been able to stop this, and of course we will refund. In the unlikely event that you wish to return goods, please send an email to sales@williamedwards.co.uk with an explanation.

The unused product needs to be returned to our factory in the same condition, and maybe at your own expense, within 14 days of delivery, with a copy of your order.

Refund or Replacement

If your product develops a fault within 30 days of delivery, or is an incorrect item, please send an email detailing the fault, along with an image to sales@williamedwards.co.uk . We will of course either replace the item or refund, whichever is your preferred option. We will then reply to your email telling you the best way to do this.